Privacy Policy

Last updated: [May 2026]

At Cherish Me ("we", "us", "our"), we are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, or use our services.

Who We Are

Cherish Me is a trading name of Cherish Media Limited.

We provide media digitisation, restoration and preservation services, including photographs, video tapes, audio recordings and tribute film creation.

For the purposes of UK data protection law, Cherish Media Limited is the data controller responsible for the personal information we collect.

For privacy enquiries, please contact:

Email: hello@cherishme.uk

Website: cherishme.uk

Information We Collect

We may collect the following information:

Information you provide directly

Name
Email address
Telephone number
Postal address
Information included in enquiries or messages
Details relating to your order

Information relating to your media

Where you submit photographs, tapes, film reels, recordings or other materials for digitisation or restoration, we may temporarily process:

Images
Video recordings
Audio recordings
Metadata associated with files

We do not review customer content except where reasonably necessary to:

Perform the requested service
Assess media condition
Troubleshoot technical issues
Create agreed restoration or tribute projects

How We Use Your Information

We use your information to:

Respond to enquiries
Provide quotations
Deliver our services
Process orders
Return original media
Communicate about ongoing work
Provide customer support
Maintain business records
Comply with legal obligations

Where you have given consent, we may also use your details to provide occasional updates about our services.

You may opt out of marketing communications at any time.

How Long We Keep Information

We retain personal information only for as long as necessary.

Typically:

Enquiries

Up to 12 months.

Customer records

Up to 7 years for accounting and legal purposes.

Digital copies of customer media

Unless otherwise agreed:

Working files are normally retained for up to 30 days after project completion.
After this period, files may be permanently deleted.

Customers are responsible for maintaining their own backups once work has been delivered.

Protecting Your Media

We understand that many of the items entrusted to us are unique and irreplaceable.

We take reasonable measures to protect customer media, including:

Secure handling procedures
Controlled access to working files
Password-protected systems where appropriate
Secure file transfer services
Careful packaging and storage during projects

While every effort is made to protect submitted materials, customers should retain originals and backups wherever possible.

Sharing Information

We do not sell customer information.

We may share information only where necessary with trusted service providers, including:

Website hosting providers
Email providers
Payment processors
Secure file transfer providers
Delivery and courier services

These providers only receive information necessary to perform their services.

We may also disclose information where required by law.

Website Analytics

Our website may use analytics tools to help us understand how visitors use the site.

This information may include:

Pages visited
Browser type
Device type
General location information
Referral sources

This information is used only to improve our website and services.

We do not use analytics data to identify individual visitors.

Cookies

Our website may use cookies and similar technologies.

Cookies help us:

Improve website functionality
Understand visitor behaviour
Measure website performance
Support advertising and marketing activities

You can control cookies through your browser settings.

Further information can be found in our Cookie Policy.

Customer Media and Confidentiality

We treat all customer media as private and confidential.

We will never publish, share or use customer photographs, videos, recordings or other materials for marketing purposes without explicit permission.

Any examples shown on our website, social media or promotional materials are used only with the owner's consent.

Your Rights

Under UK data protection law, you have rights including:

The right to access your information
The right to correct inaccurate information
The right to request deletion of information
The right to restrict processing
The right to object to certain uses of data
The right to data portability, where applicable

To exercise these rights, please contact us using the details above.

Security

We take reasonable technical and organisational measures to protect personal information from:

Unauthorised access
Accidental loss
Misuse
Alteration
Disclosure

However, no method of transmission or storage can be guaranteed completely secure.

Changes To This Policy

We may update this Privacy Policy from time to time.

Any updates will be published on this page together with the revised date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal information, please contact:

Cherish Media Limited
Trading as Cherish Me

Email: hello@cherishme.uk

Website: www.cherishme.uk