Refund & Cancellation Policy
Last updated: June 2026
At Cherish Me, we aim to provide a professional, transparent and high-quality service. This policy explains how cancellations, refunds and service issues are handled.
Before Work Begins
Customers may cancel an order at any time before work has commenced.
Where payment has already been made, a full refund will normally be issued, less any costs already incurred on behalf of the customer, such as return postage, specialist media purchases or agreed third-party services.
Once Work Has Started
Digitisation, restoration and editing services involve professional time and labour.
Once work has commenced, refunds may be reduced or unavailable depending on the stage reached and the work already completed.
Examples include:
Media inspection and assessment
Digitisation and capture
Scanning
Restoration work
Editing and production
Authoring and delivery preparation
Where a project is cancelled after work has begun, Cherish Me reserves the right to retain an amount reflecting the work completed up to the point of cancellation.
No-fix, no-fee assessment
If a tape, cassette or other media proves unreadable or cannot reasonably be digitised, no digitisation charge will be made, although return postage may still apply.
Restoration Services
Restoration is intended to improve the quality and presentation of original media where possible.
However, restoration cannot:
Recover information that no longer exists
Repair all damage
Eliminate every defect
Guarantee a specific outcome
The condition of the original media will significantly affect the final result.
Because restoration involves professional judgement and interpretation, dissatisfaction based solely on subjective preferences will not normally qualify for a refund once restoration work has been completed as agreed.
Damaged or Deteriorated Media
Many items submitted for digitisation are decades old and may contain existing deterioration.
Examples include:
Faded photographs
Scratches and tears
Mould contamination
Tape degradation
Audio distortion
Missing content
Playback issues
Where such limitations originate from the original material, refunds will not normally be offered solely because the source media is damaged or incomplete.
Where practical, we will advise customers of significant issues identified during processing.
Completed Work
Customers should review delivered files as soon as reasonably possible after receipt.
If you believe there has been a technical issue with the work supplied, please contact us within 14 days of delivery.
Where a genuine error has occurred, we will make reasonable efforts to correct the issue.
This may include:
Re-exporting files
Correcting technical settings
Re-delivering content
Reprocessing media where appropriate
Faults and Service Issues
If a service has not been provided with reasonable care and skill, we will work with the customer to investigate and resolve the issue.
Depending on the circumstances, remedies may include:
Re-performance of the service
Partial refund
Full refund
This does not affect any statutory rights available under UK consumer law.
Return Postage and Delivery Costs
Postage, courier charges and third-party delivery costs are generally non-refundable once incurred.
If a customer requests the return of original materials following cancellation, return shipping costs may apply.
Customer Responsibility for Backups
Customers are responsible for creating and maintaining backups of delivered files.
Cherish Me cannot be responsible for data loss occurring after successful delivery of completed work.
Contact Us
If you have any questions regarding this policy or wish to discuss a cancellation, refund or service concern, please contact:
Cherish Media Limited
Trading as Cherish Me™
Email:hello@cherishme.uk
Website:www.cherishme.uk